FAQs

Frequently Asked Questions

 

📦 ORDERS & SHIPPING

How long does order processing take?

  • Cookware & Tools: Standard warehouse orders take 2 to 3 business days to inspect, package, and dispatch.

  • Apparel & Print-On-Demand Merch: Custom t-shirts, aprons, and gifts are printed explicitly to order to eliminate warehouse waste. Please allow a production window of 3 to 7 business days before dispatch.

    Note: Business days are Monday through Friday. Orders placed over the weekend begin processing on Monday morning.

How long will it take for my package to arrive after it ships?

Standard domestic shipping typically spans 3 to 7 business days after processing is complete. Delivery windows provided at checkout are estimates from our logistics carriers and are not guaranteed.

Where is my tracking number?

As soon as your shipment leaves our facility, an automated tracking link is sent directly to the email address attached to your order.

Can I change or cancel my order after placing it?

Because our fulfillment pipelines move quickly, we cannot guarantee order modifications or cancellation requests once an order is submitted. Please review your cart and shipping coordinates carefully before checking out.

🔄 RETURNS & REFUNDS

What is your return window?

We offer a 30-day return window starting from the date your tracking link confirms the package was "Delivered". Requests initiated after 30 days will not be accepted.

What condition must items be in to qualify for a return?

Items must arrive back at our facility in their exact original condition: completely unused, unwashed, and untouched by ingredients, flour, batter, or water. Items must be in their original retail packaging. Used or washed tools will be rejected upon inspection, and no refund will be issued.

Who pays for return shipping, and are there fees?

  • Return Shipping: Unless an item arrived defective or damaged, the customer is responsible for 100% of return shipping costs.

  • Restocking Fee: All approved returns are subject to a 15% restocking fee (automatically deducted from your final refund) to cover warehouse inspection and restocking overhead.

Can I return or exchange t-shirts or aprons?

No. Because all apparel and lifestyle merch items are custom-printed to order, all apparel sales are final. We do not offer returns or exchanges for sizing mistakes, so please check our sizing charts before finalizing your order.

What if my order arrives broken or damaged?

If a ceramic or glass piece arrives damaged during transit, snap clear photos of the damaged item, the shipping box, and the shipping label. Email the photos and your 5-digit Order Number to support@thebakersdealer.com within 48 hours of delivery. Once verified, we will dispatch a replacement.

🍳 PRODUCT CARE & UTILITY

Are your silicone tools safe and non-toxic?

Yes. Our solid-core spatulas are molded from 100% platinum-grade, food-grade silicone over a reinforced steel core. They are completely non-plastic, non-toxic, BPA-free, and seamless—meaning zero handle crevices where mold or bacteria can hide.

What are the heat limits for your cookware?

  • Silicone Spatulas & Utensils: Heat-resistant up to 500°F (and up to 600°F for platinum silicone cores). Do not expose them to direct open flame burners or heating elements.

  • Ceramic & Borosilicate Glassware: Oven-safe and thermal-resistant. Avoid thermal shock (e.g., placing a piping hot dish directly into ice water or onto an unprotected cold stone counter).

🏢 LEGAL & CONTACT

Who owns and operates The Baker's Dealer?

The Baker's Dealer is an official e-commerce property owned and operated under Season Junkies LLC.

How do I contact customer support?

For questions regarding an existing order, shipping updates, or damaged deliveries, contact our compliance team directly at:

  • Email:  support@thebakersdealer.com

  • Please include your 5-digit Order Number and full billing name in the subject line for faster service.